Epiph Lanyard Shipping Policy

 

I. Shipping Scope

      Epiph Lanyard provides shipping services throughout the United States. We strive to ensure that your order can be delivered to your designated address in a timely and safe manner.

II. Shipping Methods

  1. We usually use reliable courier service providers for shipping to ensure that your package can be delivered quickly and accurately.
  2. Shipping methods may vary depending on the size, weight, and destination of your order.

III. Shipping Time

  1. Order processing time is usually 1-2 business days. Once your order is processed, shipping time will depend on the shipping method and destination you choose.
  2. Generally, standard shipping may take 3-7 business days, while expedited shipping may be delivered within 1-3 business days.

IV. Shipping Costs

  1. Shipping costs will be calculated based on the weight, size, and destination of your order.
  2. At checkout, you will be able to see the specific shipping costs. We may offer free shipping promotions from time to time. Please follow our website for more information.

V. Order Tracking

  1. Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to track your package on the courier service provider's website.
  2. If you encounter any problems while tracking your package, please feel free to contact our customer service team and we will do our best to help you.

VI. International Shipping
      Currently, we mainly focus on shipping within the United States. For international shipping, we may consider providing services in the future, but currently it is not supported.

VII. Shipping Damage or Loss

  1. If the package you receive is damaged or lost, please contact us within 24 hours after receiving the package. We will work with the courier service provider to investigate the problem and provide you with a solution.
  2. If the package is determined to be lost, we will reship it for you or provide a refund, depending on your choice.

VIII. Address Change

  1. If you need to change the shipping address of your order, please contact us as soon as possible before the order is shipped. We will do our best to meet your request, but we cannot guarantee that the address can be changed successfully.
  2. If the order has been shipped, changing the address may result in additional costs and delays. In this case, we will negotiate a solution with you.

IX. Special Circumstances
      In some special circumstances, such as bad weather, natural disasters, or other force majeure events, shipping time may be affected. We will do our best to work with the courier service provider to ensure that your order can be delivered as soon as possible, but we cannot guarantee a specific delivery time.

X. Policy Changes
      We reserve the right to change the shipping policy at any time. Any changes will be posted on our website and take effect after being posted. Your continued use of our services indicates your acceptance of the revised shipping policy.