Epiph Lanyard Refund Policy

 

I. Scope of Application

      This refund policy applies to all products purchased on the Epiph Lanyard independent website.

II. Refund Conditions

  1. Product quality issues: If the product you receive has quality problems such as damage, defects, or does not match the description, you can apply for a refund within 30 days after receiving the product.
  2. Wrong shipment: If we ship the wrong product to you, you can apply for a refund within 30 days after receiving the product.
  3. Non-receipt of product: If you still haven't received the product after the expected delivery date, please contact us within 30 days after the delivery date. We will do our best to investigate and solve the problem. If it is determined that the product is lost, you can apply for a refund.

III. Refund Process

  1. Contact us: If you meet the refund conditions, please contact our customer service team by email or phone, explain your situation and provide relevant order information.
  2. Product inspection: We may ask you to return the product for inspection. If the product has quality problems or does not match the description, we will bear the return shipping cost.
  3. Refund processing: Once we receive and inspect the returned product, or determine that the product is lost, we will process your refund within 7 business days. The refund will be returned to your payment account in the original way.

IV. Partial Refund Situations

  1. If the product has been used or damaged but is still usable to a certain extent, we may provide a partial refund according to the actual situation of the product.
  2. If the product packaging is damaged but the product itself is intact, we may deduct a certain packaging fee and then provide a partial refund.

V. Situations Where Refunds Are Not Applicable

  1. Customized products: Unless there is a quality problem with the product, customized products generally do not accept refunds.
  2. Man-made damage: If the product is damaged due to your improper use, negligence, or intentional damage, we do not provide a refund.
  3. Exceeding the refund period: If you apply for a refund after the specified refund period, we will not be able to process your refund.

VI. Policy Changes
      We reserve the right to change the refund policy at any time. Any changes will be posted on our website and take effect after being posted. Your continued shopping on our independent website means that you accept the revised refund policy.